Subscription Policy
Last updated: November 2025
Your purchase and use of paid services on https://chatbotgo.ai/ (the "Website") are governed by this Subscription Policy, which forms part of our overall Terms of Use.
1. Overview and Access
Free Tier. Our Service offers a free tier granting access to core features of the Website.
Paid Subscriptions. Full access to all features requires a paid subscription. The available subscription plans and their features are detailed on the Website.
Agreement. By making any purchase, you agree to this Subscription Policy, our Terms of Use, and End User License Agreement.
2. Trial Access
Trial Period. We may offer trial access to subscription features with your initial use. The number of available trial requests is displayed on the Website.
Subscription Required. To continue using the full features after the trial period ends, you must select and purchase one of the available paid subscription plans.
3. Payment Terms
Pricing. All prices are displayed in U.S. dollars unless otherwise specified and may vary based on your location. A detailed breakdown of your selected plan and costs will be presented before you complete the purchase.
Payment Methods. We accept payments via debit or credit cards processed through our third-party payment providers, such as Stripe or Paddle.
Payment Processing and Merchant of Record. If you complete your purchase using Paddle, Paddle acts as the Merchant of Record (seller of record) for that transaction. Your purchase is governed by the Paddle Checkout Buyer Terms, and Paddle will appear as the seller on your receipt and card statement. In such cases, Paddle calculates and collects applicable taxes and may provide buyer support in accordance with its terms.
Authorization. By providing your payment information, you authorize us (through our payment processors) to charge the applicable subscription fees to your chosen payment method.
Verification Fee. A temporary verification fee (e.g., $0.50) may be charged by our payment processors to validate your card. This fee will be refunded upon successful verification.
Billing Information. You must provide and maintain accurate and complete account and billing information, including a valid billing address and contact details, to ensure successful payment processing.
Payment Security. Your payment details are handled securely by our payment processors (Stripe, Paddle, or others). We do not store your full credit card information.
No B2B Use. Our services are not intended for business-to-business (B2B) use. Purchases made for business purposes or using corporate payment methods (e.g., corporate cards, wire transfers) are not permitted.
Taxes. All fees are exclusive of applicable taxes (such as VAT, GST, or Sales Tax), levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
Usage Limits. Your subscription plan may be subject to usage limits as specified on our pricing page or Website. Exceeding these limits may require upgrading your plan or result in limitations on service access.
Currency Conversion. If your payment method is denominated in a currency other than U.S. Dollars, you may be subject to currency exchange fees or differences in prices because of exchange rates imposed by your bank or card issuer.
Chargebacks and Disputes. Nothing in this Policy limits your statutory rights to dispute a card charge; initiating a chargeback may result in temporary suspension of access while we investigate, and we may contest unfounded disputes by providing evidence to the payment provider.
4. Subscription Management: Renewal and Cancellation
Automatic Renewal. Your subscription will automatically renew 24 hours prior to the end of your current subscription period. The applicable fee for the next period will be charged to your designated payment method at that time.
Cancellation Policy. You may cancel your subscription at any time. To avoid being charged for the next subscription period, you must cancel at least 24 hours before the end of your current period.
How to Cancel. You can manage and cancel your subscription via:
The "Manage subscription" button in your account settings (accessing the Stripe Customer Portal or similar).
Using the link provided in your subscription activation email.
Through your PayPal account settings (if applicable).
By contacting us directly via email specified in this policy or through the "Contact Us" form on the Website.
Effect of Cancellation. Cancellation takes effect at the end of the current paid subscription period. You will retain access to the paid features until then. No refunds are provided for any unused portion of the current subscription period, except as explicitly stated in our Refund Policy.
5. Refunds
All refund requests are subject to the terms and conditions outlined in our separate Refund Policy.
6. Chargebacks and Payment Disputes
Initiating a chargeback or disputing a payment made for your subscription constitutes a breach of your payment obligations under these terms. We reserve the right to immediately suspend or terminate your account access if a chargeback is initiated. We may contest the chargeback by providing the relevant financial institution with evidence of the transaction's validity and your authorization.
7. Modifications to Subscription Terms
We reserve the right to modify our subscription plans, pricing, or terms at any time. We will provide notice of significant changes through alerts on the Website, email notifications, or other prominent communication methods. Your continued use of the paid services after the changes take effect constitutes your agreement to the new terms. If you do not agree with the changes, you must cancel your subscription before they become effective.
8. Contact Information
If you have any questions regarding this Subscription Policy, please contact us via email at [email protected] or through the "Contact Us" form on the Website.