Privacy Policy

Last updated: November 2025

Introduction

ChatbotGo.ai ("we", "us", or "our") prioritizes the privacy of our users. This Privacy Policy ("Policy") outlines our data protection practices and details the types of information we may process when you access our Website at http://chatbotgo.ai/ (the "Website" or "Service").

  • Data Controller: ChatbotGo.ai
  • Contact Email: [email protected]
  • For U.S. Residents: This Policy is supplemented by a section for residents of U.S. states with comprehensive data privacy laws (like CCPA, TDPSA, VCDPA, etc.). Please see the "FOR U.S. RESIDENTS" addendum below.

1. What Information We Collect

We collect several categories of information to provide and improve our Service.

A. Information You Provide to Us

  • User Content: This includes any text or content you enter into the message field ("Input") and any content generated by the AI in response ("Output"). We process User Content only to provide the Service (e.g., generate responses, troubleshoot issues). We do not use User Content to train or fine‑tune models.
  • Contact Information: Your name, email address, and any other information you provide when you contact our support team or fill out a form.
  • Authorization Data:
    • Via OAuth: If you sign in using Apple or Google, we process authentication information (Client ID, etc.) according to the OAuth2 protocol. We do not access your email, name, or profile picture in this case, unless you provide it to us via OAuth2 Settings or directly.
    • Via Email: If you sign in via email, we process your email address and other necessary authentication data.
  • Survey: If you explicitly consent to participate in an interview, we may process your name, image, voice, and other data you directly provide to us.

B. Information We Collect Automatically

  • Log and Usage Data: Information on how you interact with the Website, including the start and stop time of your sessions.
  • Device and Connection Data: This includes your device type, OS version, model, screen size, IP address, mobile carrier, network type, location-related information (from IP or SIM), language, and time zone.
  • Cookies and Similar Technologies: We use cookies (pixels, web beacons, scripts) to operate the Website effectively, analyze usage, and optimize marketing. For more detailed information please refer to our Cookie policy available at the Website.
  • Application Data: The name, version, and properties of our Website.
  • Ad-Related Information: Data about ads you view, such as time, date, type, and your reaction (e.g., clicks, conversions).
  • In-Website Events: Data on your in-Website activities, such as completing tutorial steps, making purchases, or triggering custom events.

C. Information from Third Parties

  • Payment Information: We do not have direct access to your credit or debit card information. This is securely processed by our e-commerce providers (e.g., Stripe, Paddle, PayPal) when you make a purchase.

2. How and Why We Use Your Information

We use your information for specific purposes and rely on distinct legal bases for each.

  • To Provide and Maintain the Service
    • Purpose: To operate the Website, process your Input, generate Output, authenticate your account, and manage other Website`s features.
    • Data Used: Information You Provide to Us (such as User Content, Authorization Data) and Information We Collect Automatically (such as Log and Usage Data), Payment Information.
    • Legal Basis: Performance of our contract with you (our Terms of Use).
  • To Improve and Personalize the Service
    • Purpose: To analyze how users interact with the Website, test new features (e.g., A/B testing), identify areas for improvement, and personalize your experience (e.g., showing tailored content).
    • Data Used: Log and Usage Data, Device and Connection Data, and other information we collect automatically.
    • Legal Basis: Our legitimate interest in improving the Website.
  • To Communicate With You
    • Purpose: To respond to your support inquiries, send service updates, provide payment confirmations, and conduct surveys.
    • Data Used: Contact Information and other information necessary to process your request.
    • Legal Basis: Performance of our contract with you.
  • For Marketing, Advertising, and Analytics
    • Newsletters: To keep you informed about new features, our special subscription offers, and other important updates related to our services. We may use your name, registration date, purchase date, and approximate geo to deliver targeted newsletters.
    • Legal Basis: Our legitimate interest.
    • Email for Internal Analytics: To conduct internal market analysis if you provide your email during a purchase or via a form.
    • Legal Basis: Our legitimate interest.
    • Email for Advertising: To share your email with ad providers for targeted advertising.
    • Legal Basis: Your consent.
    • Interest-Based Advertising (Profiling): We and our partners use automated technologies (like cookies) to analyze your preferences, behavior, and location to show you targeted ads.
    • Legal Basis: Your consent (where required) or our legitimate interest.
  • For Other Specific Purposes
    • Interviews: To conduct interviews about your experience and deliver rewards.
    • Legal Basis: Your consent.
    • To Enforce Policies and Protect Rights: To investigate and prevent fraud, spam, and unauthorized activities, and to comply with legal obligations.
    • Legal Basis: Our legitimate interest and/or compliance with a legal obligation.

3. How We Share Your Information

We do not rent or sell your personal data for money. We may share your information with the following categories of third-party service providers (sub-processors) to perform services on our behalf:

AI Content Providers:

Internet Search Providers:

Cloud, Data Warehouse & Storage:

Analytics & A/B Testing Providers:

Payment Processors:

Marketing & Advertising Partners:

User Authorization Tools:

When we transmit your prompts to AI providers to generate responses, we configure provider settings to disable training/data usage for model improvement (where available) and require contractual commitments that prohibit using your data to train their models.

Please note that we do not share your information with every provider listed above. The specific third-party providers we engage with depend on the services you use, the features you access, and your selected payment method.

We may also disclose your information for the following reasons:

  • Legal Obligations: If required by law, public interest, or to respond to a government request.
  • Protecting Rights: To protect our rights, your safety, or the safety of others, and to investigate fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we will notify you of any change in ownership.

4. Data Retention

We keep your personal information only for as long as necessary to provide the Service and fulfill our legal obligations. You can request that we delete your personal information and close your account.

Some data may be stored for a limited period if required by law (e.g., for taxation, accounting, or auditing) or for security purposes (e.g., fraud prevention).

"Share Chat" Retention: Snapshots created via the "Share Chat" feature are automatically and permanently deleted 30 days after creation.

5. International Data Transfers

We are a global service. Your personal information may be transferred to, stored, and processed in countries other than your country of residence. These jurisdictions may include any country where we have operations or where we engage third-party service providers. A detailed list of our service providers and the countries where they process data can be found in Section 3, "How We Share Your Information.

These countries may have data protection laws that are different from the laws of your country. By using the Website, you acknowledge and consent to the transfer of your information to these countries.

Additionally, if you are a resident of the European Economic Area (EEA), the UK, or Switzerland, we take specific measures to ensure your data is protected when transferred out of your region. We ensure such transfers are lawful by relying on the following mechanisms:

  • Adequacy Decisions: For transfers to countries deemed adequate by the European Commission, such as the United Kingdom and Canada.
  • EU-U.S. Data Privacy Framework (DPF): For transfers to U.S. companies that are certified under the DPF program.
  • Standard Contractual Clauses (SCCs): For transfers to providers in other countries (like the U.S.) where an adequacy decision or DPF certification does not apply, we implement Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

6. Security

We take the security of your data seriously and implement industry-standard technical and organizational measures, including encryption and hashing where feasible, to protect it. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security. We will notify you of any breach as required by applicable law.

7. Your Privacy Rights

Depending on your location, you have certain rights regarding your personal information:

  • Access: Confirm if we process your data and request a copy.
  • Portability: Receive your data in a machine-readable format.
  • Correction: Ask us to fix or update inaccurate information.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Limit how we use your personal information (under certain conditions).
  • Complaint: Lodge a complaint with your local supervisory authority.

You can exercise these rights by contacting us via our email or contact form. Please note these rights generally apply to data we "physically access and store". For data processed automatically by third parties (e.g., for direct marketing), you may need to contact them directly to object.

8. How to Opt-Out

You have options to manage the collection and processing of your information:

  • Cookies Opt-Out: You can manage your cookie preferences or withdraw consent at any time by clicking the 'Cookie Settings' link in the footer of our Website. You also can reject cookies through your browser settings or by visiting opt-out pages from the Network Advertising Initiative (NAI), Digital Advertising Alliance (DAA), or European Interactive Digital Advertising Alliance (EDAA).
  • Opting out of Newsletters: Click the "unsubscribe" link in any newsletter email.
  • Withdrawing Consent or Opting Out of Other Processing: For other data processing activities that are based on your consent (e.g., Email for Advertising) or our legitimate interest (e.g., Email for Analytics), you may withdraw your consent or object to the processing. To exercise this right, please contact us via our contact form or email specified in this policy.

9. Children's Privacy

Our Website is intended for users above the age defined as a "child". We interpret this as 16 years old, unless local law sets a different threshold. We do not knowingly collect information from children. If we discover we have collected such data without valid guardian consent, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or legal obligations. We will post the revised version on this page and may provide additional notice as appropriate.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us via our contact form contact form or by email specified in this policy.

FOR U.S. RESIDENTS

Last updated: November 2025

This Section supplements our Privacy Policy and applies to you if you reside in a U.S. state with comprehensive data privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), Texas Data Privacy and Security Act (TDPSA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA) (collectively, "U.S. Privacy laws").

Personal Data

This Section applies to information that identifies or can be reasonably linked to you as an individual. It does not apply to de-identified, aggregated, or publicly available data, as defined under applicable U.S. Privacy laws.

Sale of Data

We do not sell your personal data for money. However, some U.S. Privacy laws define "sale" or "sharing" broadly to include sharing data for advertising purposes. You can opt out of this activity as described in Section 8 of the main Policy.

Your Rights

In addition to the rights listed in Section 7, depending on your state, you may have the right to:

  1. Opt-out of the "sharing" of your personal information for "cross-contextual behavioral advertising" (i.e., targeted advertising).
  2. Opt-out of the use of automated decision-making (profiling) in relation to your personal information.
  3. Opt-out of any future "sales" or "sharing" of your personal information.
  4. Exercise your rights without discrimination.

How to Submit a Request

To request access, portability, deletion, or correction of your information, please contact us using the contact form on the Website.

When submitting a request, please:

  • (a) Include the phrase "Exercising my rights to maintain confidentiality in [Your State]".
  • (b) Describe your request with sufficient detail.
  • (c) Provide sufficient information for us to reasonably verify your identity (e.g., name, address, email).

We may use this information or ask security questions to verify your identity. If you use an authorized agent, they must provide written authorization or a power of attorney. If we cannot verify your identity, we may not be able to fulfill your request.

We aim to respond to verifiable requests within 45 days. If we need more time, we will notify you in writing.